Refund Policy

Last updated: November 29, 2023

Devarshi Photo Limited Trading as Devarshi Photo

Refund Eligibility:

• Devarshi Photo operates on a no-refund basis, except in cases deemed genuine by our team.
• Refunds will be considered solely at the discretion of Devarshi Photo and will be evaluated on a case-by-case basis.
• Instances of genuine concern may include but are not limited to:
  • Errors or faults in the delivered photography services.
  • Unforeseen circumstances causing cancellation or rescheduling beyond the customer’s control.
  • Any discrepancies that significantly affect the quality or fulfillment of our service.

Refund Process:

• Customers seeking a refund must contact our customer support team within 7 business days from the date of service delivery.
• To request a refund, customers must provide adequate documentation and details regarding the issue or reason for the refund request via email mentioned below.
• Refund requests will undergo thorough review and assessment by our team to determine eligibility.

Non-Refundable Items/Services:

• Digital downloads or digital copies of photographs once they have been delivered.
• Services that have been fully rendered and accepted by the customer.

Processing Time:

• Upon approval of a refund request, Devarshi Photo will initiate the refund process promptly.
• The processing time for refunds may vary depending on the payment method and financial institution, typically ranging from 7-14 business days.

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